August Line- Only accepted if damaged or wrong product dispatched. The customer needs to notify in 48 hours of receiving the product. Silvette - All products sold on Silvette.com are covered under our 15-Day Return Policy. Please check Returns section on the site for details Trend Arrest- 30 Days Returns Policy. NCLA - We are unable to accept returns or exchanges for cosmetics due to hygiene issues.All purchases are final Kwacha - No returns. However exchange will be accepted within 7 working days and the article should be unused proper condition.