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Return Policy

StyleCracker.com brings to you utmost quality and the coolest choices in fashion, all at prices unparalleled on its platform. In the rare occasion that the fit, colour or quality of the products in the box doesn’t flatter you, lucky for you, we would be happy to exchange any item in the box except jewellery, beauty & accessories upto 2 times. In the small chance that you don’t like any items in your box, we will accept a return of the entire box within 7 days of receiving the box and a refund shall be done appropriately.However, email our customer service executives within 48 hours of receiving your box us on [email protected] They will assist in your exchange or refund process.

Please note: We offer refunds after receiving your original box and/or one exchange. After the second exchange we will strictly not be able to offer a refund or exchange.

What condition should the product be in?

The returned items should be unwashed and unused. Please keep the product intact as they need to be returned in their original packaging with the tags.

In case of exchanges, we request you to send us only the items that are to be replaced. In case if any extra items apart from those to be replaced are sent at the time of collection, a nominal logistic fee of INR 99 will be levied on the delivery of the exchange products.

What if I receive a damaged product?

We strive to deliver the very best! But unfortunately, if you receive a damaged/defective product, do notify us within 48 hours of receiving the box. Share a picture with us at [email protected] and we’ll make it our top priority!

Non – exchangeable products

Following product categories fall under "No Exchange" unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.

  • Lingerie / Shapewear
  • Briefs / Vests / Trunks
  • Swimwear
  • Beachwear
  • Accessories (Jewellery, Eyewear and Shoe Accessories)
  • Beauty products
  • Customized products (Alterations will be accepted)
  • Stationary
  • Socks
  • Any freebies
  • Sale products (Incase of any size discrepancies, the product can be exchanged for another size)
What if the returned products don't meet the conditions?

We try our best to make the return process seamless for you! However, all products being returned needs to reach the above mentioned requirements, or else, we would not be able to offer a return/refund to you from our end.

Can I do a partial refund for items I do not like/want to return?

Unfortunately at this time we are only able to offer refunds on entire boxes. However, we will be happy to have items exchanged up to 2 times to help you find something that suits you.

What are my return options?

Ways to refund your box:

  • A Coupon Code of the refund value, which can be redeemed against any purchase.
  • Cash refund via bank transfer into your account for all COD orders within 10 working days.
  • Money-back to the paid account/credit card for all online orders.

Please note: It can take up to 14 working days for an item to reach us once you return it. Once the item is received at our warehouse, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. The tracking for any order related queries can be checked under the “My orders” tab.

Do feel free to write to us with any further queries at [email protected].


SCBOX CLUB MEMBERSHIP

FAQ's
How much does the StyleCracker Box Club membership cost?

To become a #SCBox Club member you have to pay just ₹1999 per month for 6 months.

How many products does one get per box?

Based on your category selection, you will get 3 to 4 products per box. Each product will be picked by your celebrity stylist and will be perfectly suited to your style and fit.

What is the exchange policy?

In the event that you would like to exchange a product or all the products in the box, we will accept the request absolutely free of cost as we offer 2 exchanges per box. All items can be exchanged except jewellery products.

CANCELLATIONS

If you wish to cancel your StyleCracker Box Club Membership, you will be charged the balance amount of the FULL PRICE per box i.e. ₹4500.

(Balance amount per box is calculated basis number of full price boxes bought after deducting monthly payments made)

Please note that we do not offer any refunds on the membership boxes post delivery of the Membership box and applicable fees will be charged based on the number of boxes delivered.

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